Read below for answers to to most common questions that our shoppers have asked us. If you do not find an answers to your questions, please call us at 1-888-441-7575, ext. 251.
Q1: Do you offer warranties on your products?
A: Yes, most of our new mobility products come with one to three year limited manufacturer's warranty. Please refer to product pages for warranty information.
Q2: What forms of payment do you accept?
A: We accept Master Card, Visa, American Express, Money Orders, Wire Transfers.
Q3. How much do you charge for shipping?
A: Shipping is free within the Continental US on any product that is valued at $50.00 or higher. Sorry, we do not ship to addresses outside the 48 continental US states at this time.
Q4: How do you handle the sales tax on the Mobility items?
A. Many medical equipment products are tax exempt. At this time, shipping from one state to another makes these items tax exempt. You would pay no sales tax.
Q5: Are there any hidden charges?
A: No , the prices advertised reflect the final price before you add customized or additional accessories. If additions are made, the price will update to reflect the added items.
Q6: Are batteries included with the final Mobility Product price?
A: The battery price is included in the prices listed on our site for scooters. Your product will arrive with free batteries. These batteries are FAA/airline approved and can be used on all forms of public transportation.
Q7: How long will it take to receive my equipment?
A: All in-stock items take 3 to 5 Business days to be delivered. If an item is not in stock, we will inform you with an estimated time of arrival.
Q8: How do I go about selecting a scooter to suit my needs?
A: To ensure the best fit for both comfort and safety, a mobility scooter must have the capacity to adequately support the rider's weight and also be the right size for their height. Another consideration is the environment in which the scooter will be operated. Rough or outdoor terrain may require more power and larger tires, while mostly indoor use may call for smaller tires and a better turning radius. You also need to consider whether the scooter will be transported along with the limitations of the vehicle in which it will be carried.
Q9: How do I decide whether I need a scooter or a power chair?
A: A scooter must be steered and is best suited for individuals with sufficient use of their upper body and arms to operate the handlebars. A scooter also requires more room for maneuvering than a power chair. Finally, a scooter is not recommended for those with a rapidly progressing condition.
Q10: How do I select the right scooter for my height and weight?
A: Each scooter featured on our site includes a list of its specifications. Just click on the model of your choice to view the scooter- weight capacity and other features. In addition, persons with a height of 5' 5" or under should consider scooters with an overall length of 42 inches or less. People taller than 5' 5" - generally require longer models to ensure ample leg room. A variety of special sized seats and seat options also are available to ensure safety and comfort.
Q11: What is the difference between a 3 wheel and 4 wheel scooter?
A: 3-wheeled scooters have a better turning radius as compared to 4 wheelers. This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain. However, newer models of 3-wheeled scooters also boast a very stable ride due to their optimized center of balance.
Q12: How long will a scooter operate with a fully charged battery?
A: Most scooters come with the recommended configuration of two 12 volt, 32 amp Gel batteries. These batteries provide 15 to 20 miles of travel per charge based on average use by a 175 lb person on a flat surface. Exceeding these conditions will shorten the expected range. However, some models can be fit with optional larger batteries if more range is needed.
Q13: How long does it take to fully charge the batteries?
A: Battery charging takes an average of 6 to 8 hours. In addition, some models include chargers with automatic shut off. This feature allows the user to plug in the charger at night and have fully charged batteries by morning.
Q14: How fast will a scooter go?
A: The speed of a scooter will range from 3.5 to 9 MPH, depending on the model. Scooter speed is controlled both with a dial and through the amount of pressure the user places on the throttle. The specifications chart for each scooter featured on our site includes the speed range for the individual model.
Q15: What kind of surfaces will the electric scooters work well on?
A: Most electric scooters are intended for paved pathways and will not perform well on dirt, gravel, or grass surfaces. However, there are a few scooters out there that will perform a little better on these more rugged surfaces.
Q16: What is a trunk lift?
A: Trunk lifts are mechanical devices that lift and load scooters, powerchairs and wheelchairs into vehicles. They are designed to require little or no lifting or disassembly of the mobility product. Trunk lifts may be fitted to cars, trucks and vans.
Q17: Does Medicare pay for an electric scooter, power wheelchair or lift chair?
A: Medicare has certain coverage criteria that must be met before they will pay for equipment. For a scooter or power chair to be considered medically necessary, all of the following coverage criteria must be met:
Your condition is such that a wheelchair is required for you to get around in your home, You are unable to operate a manual wheelchair,
You are capable of safely operating the controls of the scooter or power chair, and
In addition, a patient who requires a scooter usually cannot perform functional ambulation skills and has limited strength or use of the upper extremities. The patient should also have adequate trunk stability to "hold" themselves upright in the seat. Note: An individual who requires a power wheelchair is totally non-ambulatory and has severe weakness of the upper extremities that prevents them from self-propelling in a manual wheelchair.
Q18: How much does my Medicare or private insurance cover?
A: If the equipment is medically necessary and you qualify, most insurance providers including Medicare will cover the first 80% after your deductible is met for the year. The remaining 20% is typically covered by your secondary insurance. If you have no secondary insurance you would be responsible for the secondary portion. If you are covered, no money down is required.
Q19. Do you ship to non-US addresses?
A: Sorry, we do not ship to addresses outside the 48 continental US states at this time.